Frequently Asked Questions
Everything you need to know about finding your dream dress.
How long does it take for my dress to ship?
Standard shipping typically takes 7-10 business days for in-stock items. For special orders or custom bridal gowns, lead times can range from 12 to 16 weeks depending on the designer.
What is your return policy for formal wear?
Due to the delicate nature of formal and bridal attire, all sales are final. We recommend reviewing our size charts carefully or visiting us in-store for a professional fitting before purchasing.
How do I know which size to order?
Formal wear sizing often runs smaller than everyday clothing. Please refer to the specific designer's size chart located on the product page and use a soft measuring tape for your bust, waist, and hips.
Do you offer alterations?
While we do not perform in-house alterations for online orders, we can provide a list of recommended expert seamstresses who specialize in bridal and formal gown tailoring.
Can I see the dresses in person?
Yes! You can visit our Glass Slipper boutique to view our collection. We highly recommend booking an appointment for bridal consultations to ensure you have a dedicated stylist.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Shop Pay Installments for larger purchases like wedding gowns.